Usage Policy

Guidelines for responsible platform usage

1. Platform Overview

TurfHire is an open-source turf slot aggregator designed to connect turf owners with players. This usage policy outlines the guidelines for responsible and safe use of our platform.

2. Acceptable Use

2.1 General Guidelines

Users must:

  • Provide accurate and truthful information
  • Respect other users and their rights
  • Use the platform for its intended purpose
  • Comply with all applicable laws and regulations
  • Maintain the security of their account

2.2 Turf Owner Responsibilities

Turf owners must:

  • Ensure turf facilities meet safety standards
  • Maintain accurate availability information
  • Honor confirmed bookings
  • Provide clear facility rules and guidelines
  • Respond to inquiries in a timely manner

2.3 Player Responsibilities

Players must:

  • Book slots in good faith
  • Arrive on time for bookings
  • Follow facility rules and guidelines
  • Respect the turf and equipment
  • Cancel bookings with reasonable notice

3. Prohibited Activities

The following activities are strictly prohibited:

  • Providing false or misleading information
  • Harassing or threatening other users
  • Attempting to circumvent booking systems
  • Using the platform for commercial purposes without authorization
  • Uploading malicious content or code
  • Attempting to gain unauthorized access to the platform
  • Violating any applicable laws or regulations

4. Content Guidelines

4.1 Turf Listings

Turf listings must:

  • Contain accurate and up-to-date information
  • Include clear facility descriptions
  • Provide accurate pricing information
  • Include relevant safety information
  • Not contain misleading or false claims

4.2 User Communications

All communications must:

  • Be respectful and professional
  • Not contain offensive or inappropriate language
  • Be relevant to the booking or inquiry
  • Not spam or harass other users

5. Safety and Security

5.1 Facility Safety

Turf owners are responsible for:

  • Maintaining safe playing conditions
  • Regular equipment maintenance
  • Providing emergency contact information
  • Ensuring proper lighting and security

5.2 Personal Safety

Users should:

  • Meet in public, well-lit areas
  • Verify facility details before visiting
  • Report any safety concerns immediately
  • Follow local health and safety guidelines

6. Booking and Cancellation Policies

6.1 Booking Guidelines

  • Bookings should be made with reasonable notice
  • Confirm booking details before arrival
  • Arrive on time for scheduled slots
  • Bring necessary equipment and identification

6.2 Cancellation Policy

  • Cancel bookings at least 24 hours in advance
  • Notify the turf owner immediately of any changes
  • Be understanding of emergency cancellations
  • Follow facility-specific cancellation policies

7. Payment and Financial Guidelines

For premium services and paid features:

  • All payments must be made through authorized channels
  • Keep records of all transactions
  • Report any payment issues immediately
  • Follow refund policies as applicable

8. Dispute Resolution

In case of disputes:

  • Attempt to resolve issues directly with the other party
  • Contact our support team for assistance
  • Provide clear documentation of the issue
  • Be patient and cooperative during resolution

9. Reporting Violations

If you encounter violations of this policy:

  • Report the issue through our contact channels
  • Provide specific details and evidence
  • Allow reasonable time for investigation
  • Cooperate with any follow-up inquiries

10. Enforcement

Violations of this policy may result in:

  • Warning notifications
  • Temporary suspension of account access
  • Permanent account termination
  • Legal action if necessary

11. Updates to Policy

This usage policy may be updated periodically. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of updated policies.

12. Contact Information

For questions about this usage policy or to report violations:

13. Governing Law

This usage policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in India.